At CocoChico Cafe, we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and safeguard your information when you interact with our website or services. CocoChico Cafe is intended for individuals aged 18 and above. We do not knowingly collect personal information from minors.
1. Information We Collect
When you use cocochico.com, we may collect the following information:
- Personal Information: Name, email address, phone number, and payment details.
- Order & Reservation Information: Booking history, dietary preferences, and feedback.
- Device & Usage Data: IP address, browser type, device information, pages visited, and time spent.
- Communications: Emails, chats, or calls made to our support or customer service.
2. How We Use Your Information
Your data helps us:
- Process and confirm orders and reservations.
- Provide customer support and address inquiries.
- Send updates on your orders, events, or special offers.
- Enhance our menu offerings, services, and website experience.
- Meet legal obligations or resolve disputes.
We do not sell or rent your personal data to third parties.
3. Payment Security
All payments are securely processed through trusted payment gateways such as Razorpay or UPI platforms. We do not store your card or banking information on our servers.
4. Cookies
CocoChico Cafe uses cookies to personalize your visit, track website performance, and remember your preferences. You may adjust your browser settings to control or disable cookies.
5. Third-Party Services
We may share limited data with delivery partners, event vendors, or marketing tools (like email/SMS platforms). These partners are contractually bound to protect your information.
6. Data Retention
Your information is retained as long as necessary to fulfill your requests, maintain service history, comply with legal obligations, and improve our services.
7. Your Rights
You may:
- Request access, correction, or deletion of your data.
- Opt-out of marketing messages at any time.
To make a request, please email us at: binditrivedi.89@icloud.com
8. Changes to This Policy
We may revise this policy occasionally. Updates will be posted on this page with a revised effective date.
9. Contact Us
For questions or concerns about your personal data or this policy, contact us:
Email: binditrivedi.89@icloud.com
(Monday to Saturday: 09:00 AM to 05:30 PM)